YOUR LAW FIRM FAQs
Q: What does it mean that the law firm has withdrawn its representation of me?
A: The law firm will no longer represent you if you are sued, negotiate on your behalf, or otherwise contact your creditors for you unless you have an account that is currently in litigation (see below). You are free to deal with your creditors directly as you see fit or pursue other options like bankruptcy or credit counseling.
Q: How do I get my money from Global/RAM?
A: If your payment processor is Global please call 1-877-271-1550 to request that your funds be returned to you. If your payment processor is RAM please call 1-877-859-1450 to request that your funds be returned.
Q: How do I get a refund of the fees I paid?
A: The law firm is not providing refunds at this time. However, because the law firm has not taken fees since January 2024, you should contact Global or RAM (depending on which one is your payment processor) to confirm how much money may be in your dedicated account.
Q: What happens to any term settlements that are in place currently?
A: The court appointed a Receiver to manage the business of Strategic Financial Services. The Receiver has agreed to continue to process settlement payments out of your Global or RAM designated savings account provided you continue to fund that account. The Receiver will not charge you any fees for those services. You can also choose to pay your term settlements directly to your creditors. You can get the names and proper mailing addresses of your creditors from your payment processor – either Global or RAM.
Q: If I have a current account that is in litigation, how is that impacted?
A: If one of your accounts is currently in litigation, your litigation attorney will continue to work to resolve the litigation as appropriate. Unfortunately, the law firm will not be able to assist you if any additional lawsuits are brought in the future by any of your creditors.
Q: How can I get a copy of my file?
A: You can access a copy of your file by visiting your online portal.
Please type the Law Firm name below to see the client portal website address:
If you need assistance accessing the portal, please contact client services.
Please type the Law Firm name below to see its phone number.
You can also request a copy of your file by submitting a written request to filerequest@clientfilerequest.com.
Q: Will my creditors be notified that the law firm is no longer representing me?
A: The law firm will send notices to known creditors, but will also provide to you a “letter of non-representation” that you can customize and use as needed in the future. A copy of this letter can be found in your online portal.
Q: What if my creditors won’t work with me directly due to the law firms’ prior representation regarding my accounts?
A: In your client portal you can find a draft “letter of non-representation.” You can download or print off that letter, fill in the blanks with the creditor details and send to the creditor letting them know the law firm no longer represents you. They creditor is now free to work with you directly.